Formed in 1988, Cal-Am Properties, Inc. is one of the largest privately held operators of RV resorts, manufactured home communities and apartment communities in the United States. Through teamwork and dedication, our staff are valued as an important component to our total success. Everyone at Cal-Am is continually working today for tomorrow’s lifestyle ensuring those we serve have an unparalleled experience of the highest quality.

GUEST SERVICES REPRESENTATIVE

The Guest Service Representative will provide excellent customer service.

Compensation: $17.00 - $18.00 per hour

Responsibilities:

• Provides customer service to external customers.
• Ensures full customer satisfaction without unnecessarily referring customers to other staff members. Maintains a friendly, helpful demeanor.
• Provides information regarding policies and procedures, terms and programs relating to the service area for outside customers.
• Identifies and prioritizes problems and issues related to the service area.
• Performs research, offers solutions, options, and strategies.
• Refers to the appropriate person or department as needed, and/or arranges for service.
• Maintains close contact with customers to give updates on progress toward resolution of issue or service request.
• Uses information systems to input data, maintains databases, performs research for projects or issues, generates reports, etc.
• Verifies contracts or forms for completeness and accuracy of information.
• Updates and maintains all necessary records and/or logs.

Job Qualifications

• Minimum Education: High School or equivalent Combined experience/education as substitute for minimum education
• Minimum Experience: 1 Year Combined education/experience as a substitute for min. experience
• Minimum Field-of-Expertise: Customer service
• Preferred Experience: 2 Years
• Preferred Field-of-Expertise: Customer service